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Client Support

Thank you, sincerely, for choosing Natural Vegan. Our friendly team is eager to hear from you and provide quick efficient service. We're friendly and easy going and will happily help with anything you're enquiring about.


DAYS  HOURS OPEN
MONDAY 7:00 AM TO 7:00 PM PST
TUESDAY 7:00 AM TO 7:00 PM PST
WEDNESDAY 7:00 AM TO 7:00 PM PST
THURSDAY CLOSED
FRIDAY CLOSED
SATURDAY 7:00 AM TO 7:00 PM PST
SUNDAY 7:00 AM TO 7:00 PM PST

 

You can leave a voicemail at 866-632-9466 if you prefer, send us an email at support@naturalveganproducts.ca or via the contact form below and we will get back to you via email as soon as we can. You can also check our FAQs below for more information.

Our team is still small and we don't yet have the resources to handle email, phone, and social media support at the same time.

  • Where are our products made?

    Our products are made by hand in our manufacturing facility in Macomb, Michigan, USA.

  • How does the free trial work?

    Please check out the Free Samples page for a thorough explanation of the free trial offer. Essentially you sign up if you think you might want to become a customer, and we send you free samples first that you can test out and cancel if you don't like. If you do like the products then we send you out a box 14 days after you sign up for a free trial and give you all the benefits of a member. Members get a discount, one-to-one customer support (like a personal shopper), loyalty points to redeem for free items, and the odd free products thrown into your box.

  • What is included in the free trial?

    The free trial sample pack includes one of our bars and a lip balm (a $12 value for free, just pay shipping). This package comes in a fully compostable recycled paper envelope with a hand written thank you note and certificate.Do you offer refunds and/or exchanges?Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to support@naturalveganproducts.ca.

  • What are the liquid shampoo and conditioner containers made of?

    The pouches that our liquid products come in do not biodegrade but they are recyclable. We have zero-waste options for all of our products in bar format (i.e. shampoo bar). The pouches are only used for those who want traditional liquid format. We're proud to say 80% of our customers are zero-waste! The spout bags are currently the best option on the market due to their being 90% less plastic, lighter and more malleable, lowering plastic use and carbon footprint for logistics. *We are working the worlds first compostable paper bottle. Your support will help us achieve this!*

  • Do you offer refunds and/or exchanges?

    Yes of course we do! We offer refunds and exchanges. We are always happy to deal with any product replacements and refunds in an easy-going manner. We do offer exchanges/replacement on any damaged products and a handful of other concerns. If there is a damaged product or you’re truly not happy with it for a legitimate reason, please email a picture of the item and its original package/label (if still available) to support@naturalveganproducts.ca.

    For those of you on our membership plans or who signed up through the free trial, we send notification emails in the days leading up to the end of your trial to see what you think and give you the opportunity to cancel the upcoming charge at the end of the 10 day trial. If you accidentally get charged reply to the billing email and we do no-questions-asked refunds.

  • How do I update my account and/or shipping information?

    Our customer portal is currently disabled as the portal is difficult to use in its default form from the app we're using so we have developers redesigning it so it’s easy and a better experience for you. If you want to make changes in your account or shipping information, just let us know for the meantime, via chat or by sending us an email at support@naturalveganproducts.ca and our one-on-one personal shoppers are looking forward to chatting with you :)

  • Can I skip more than one month in a row?

    Absolutely! We actually recommend this to most of our customers. If you need more time to test your products or not yet ready to have another set of items, you can skip for a month or months (if you need more time) until you're ready and that way you keep all your benefits for when you need them. Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.

  • Can I skip multiple months?

    We believe you should get the products you want out of your membership that's why we give you options like skip a month, customize your box, and of course, the ability to cancel. Good news is, there's no limit as to how many months you can skip. Just let us know and we're happy to help you out! We will totally understand if you aren't feeling it one month!

  • Can I customize my monthly box?

    We always wanted to makes sure that you're only getting the products that you like. We do send you monthly reminders about your membership and we would always love to hear how you feel about the products you're receiving from us. If you're only looking for something in particular, and don't need the entire box, I can hook you up with just the things you want with the same benefits. Just let us know via chat or by sending us an email at support@naturalveganproducts.ca.

  • Have more questions?

    You can leave a voicemail at 866-632-9466 if you prefer, send us an email at support@naturalveganproducts.ca or via the contact form above and we will get back to you via email as soon as we can.

    Our team is still small and we don't yet have the resources to handle email, phone and social media support at the same time.